萨拉纳克湖voco酒店-湖滨-由洲际酒店集团管理-住客评论

Guest（Other） 2026-02-01
Beautiful room with a great view. Not only friendly staff but also friendly guests.
酒店回复：
Hi James,Thank you for sharing your kind feedback. We’re glad you enjoyed the beautiful room, the view, and the welcoming atmosphere created by both our team and fellow guests. We appreciate you choosing to stay with us and hope to welcome you back.-The Staff at voco Saranac Lake NY - Waterfront
Guest（Couple） 2026-02-01
Room was great. Bed really comfortable. Amenities were great. The issue i had was the automated system texted me twice in two days confirming when i would arrive. I responded twice and was acknowledged by the system i would be arriving earlier than the posted check in time. Then when i arrived at the time i started i didn't an hour of back and girth with the front desk to get a room when i arrived. It ended up not being ready until the posted check in time. Which is fine, but why even ask me twice and tell me twice that it was okay. If it's a problem, then tell me truthfully and i can adjust accordingly and not take up both your time and my party's time. System and process does not seem capable to address this.
酒店回复：
Hi Gary,Thank you for taking the time to share such detailed feedback about your stay. We’re glad to hear the room, bed comfort, and amenities met your expectations, and we appreciate you pointing that out. We understand how frustrating it is to receive confirmations about an earlier arrival and then experience delays when that expectation isn’t met. Your comments about the automated messaging and the disconnect at arrival are helpful, as clarity and accuracy around check-in timing are important for both guests and our team. We appreciate your patience in the moment and your honest perspective, which helps us better evaluate how our systems and processes are working. We hope to have the opportunity to welcome you back for a smoother experience.-The Staff at voco Saranac Lake NY - Waterfront
Guest（Couple） 2026-02-01
Our room was spacious and very comfortable. We had a great view of the ice castle lit up at night. All the staff are very friendly and helpful.
酒店回复：
We’re delighted to hear that you found your room spacious and comfortable and that you were able to enjoy the beautiful nighttime view of the ice castle. Thank you as well for recognizing our team’s friendly and helpful service. We look forward to your next visit.
Guest（Couple） 2026-02-01
Check in was a nightmare! Called days prior and answered all text communication for the king, lake view room I paid for. Arrived around 1:30pm promptly told we could not check in until 4pm. Came back only to be given a room with another couple in the room. We walked right into their room and they were inside. After demanding the correct room, we were told they were sold out and a limited amount of double beds available no more kings because they gave those to priority tier members. (i am an IHG member) however because booked through ******* that didn’t apply. Finally after several discussions they found us a king room, lake view. They included a free breakfast (which was really good) and the room was clean, comfortable (once we got the heat working correctly). I was extremely disappointed on our check in experience - also learned that another couple was also given a room that was already occupied. So safety was more of a concern in that hotel. Unacceptable!
酒店回复：
While we are pleased to hear that you enjoyed the cleanliness of the room, our breakfast offerings, and the overall comfort of the hotel, I am truly sorry for the challenges you experienced during check-in and upon entering your room. Please accept our sincere apologies for the confusion surrounding your room readiness, the, multiple communications you received prior to arrival, and most importantly, the unacceptable situation of other guest being present in your assigned room. We are fully understanding how unsafe and embarrassing this must have felt, and this does not reflect that standards of service, privacy, and security we are committed to providing. Your concerns have been taken very seriously and have been shared with our management and front desk team, to ensure this situation is thoroughly reviewed and corrective measures are implemented to prevent a recurrence, we deeply regret the inconvenience and frustration this caused, especially as a valued IHG member.We appreciate your patience during the resolution process and glad you were ultimately able to enjoy the complimentary breakfast and the lakeview room. That said, we recognize this does not undo the experience you encountered, and far that we are truly sorry.
Guest（家庭旅游） 2026-02-01
Beautiful property in a beautiful place. Staff was attentive. The breakfast was exceptional. Clean well appointed rooms. Will return.
酒店回复：
Thank you for your wonderful review! We’re so pleased you enjoyed our beautiful property and its surroundings. It’s especially rewarding to hear that our team’s attentive service and exceptional breakfast made your stay memorable. We truly appreciate your kind words and look forward to welcoming you back soon.
Guest（其他） 2026-02-01
I've stayed several times at this hotel and I've been impressed every time. The rooms are always clean, the staff is very attentive and it has a great location.
酒店回复：
Thank you so much for your continued trust in us! We’re truly grateful for your kind words and are delighted to know that our clean rooms, attentive staff, and convenient location consistently meet your expectations. We look forward to welcoming you back again soon!
Guest（情侣） 2025-04-01
No estuve mucho tiempo, pero es un lugar que puede aprovechar , es muy bonito. La limpieza y la atencion del personal es primordial.gracias
酒店回复：
Hola Hugo,Gracias por tomarte el tiempo de compartir tu experiencia. Nos alegra saber que encontraste el lugar bonito y que la limpieza y la atención del personal fueron destacables. Aunque tu visita fue breve, esperamos tener la oportunidad de darte la bienvenida nuevamente para una estancia aún más completa. ?Gracias a ti!-The Staff at voco Saranac Lake NY - Waterfront
Guest（家庭旅游） 2025-01-01
Beverly, the new Manager, has done a great job on renovating and decorating! The hotel was very cozy and had a welcoming environment.
Guest（商务旅客） 2024-12-01
No one in sight at front desk. Had to go find someone after waiting for 5 minutes. The restaurant was freezing and food was terrible. The room was nice.
酒店回复：
Hi Lisa,Thank you for sharing your feedback. We apologize for the wait at check-in and for the temperature and quality issues you experienced in the restaurant. We’re glad you enjoyed the room, and we’ll certainly address these concerns to ensure a better experience for future guests. We appreciate your input and hope to welcome you back soon.- The Staff at Voco Saranac Lake NY - Waterfront

萨拉纳克湖voco酒店-湖滨-由洲际酒店集团管理

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-02-01

Guest（Couple） 2026-02-01

Guest（Couple） 2026-02-01

Guest（Couple） 2026-02-01

Guest（家庭旅游） 2026-02-01

Guest（其他） 2026-02-01

Guest（情侣） 2025-04-01

Guest（家庭旅游） 2025-01-01

Guest（商务旅客） 2024-12-01

客户评价由实住客人提供的真实点评